Terms & Conditions

Unless otherwise agreed, all sales made by Wybone Ltd are made on these conditions of sale. No variation of these conditions of sale or any terms supplied with any order form or other document provided by you will be binding on Wybone Ltd unless confirmed in writing by a director of Wybone Ltd. Wybone Ltd is referred to as "the company". (The headings are for the purpose of convenience and not interpretation.)

1. Terms of Trading

It is company policy that initial transactions (except government financed establishments, local, education and health authorities) are on a pro-forma basis with 5 working days required for payment to be cleared before orders can be booked into production. Credit card facilities are an alternative option, enabling prompt processing of an order/payment. Where Wybone Ltd are prepared to open a 28 day credit account for companies who may trade with us on a regular basis, subject to being supplied with bankers and trade references, this is on the basis that all invoices must be paid within 28 days of the invoice date. The acceptance of a customer on credit terms is entirely at our discretion and we reserve the right to refuse credit terms without giving reasons.

2. Goods

All goods are manufactured to order. As a result of continuing product development, the specification or design of goods may vary from that shown. You are responsible for deciding on the suitability of the goods offered for any particular purpose and for the consequences arising from any work we undertake on the goods at your request. Colours shown in the illustrations may vary slightly from the finished product due to the limitations of the four-colour printing used. 

3. Prices

All prices in our catalogue and leaflets are in pound sterling, exclude VAT and delivery and were correct when published. Wybone Ltd reserves the right to change the advertised price before you place an order. 

4. Settlement of Terms

Strict 28 days from invoice date. Please note payment delays may result in your credit facility being withdrawn and action being taken under the Late Payment of Commercial Debts (Interest) Act 1998 at the rate that is relevant at the time. Notification will be given prior to action being taken. All invoice queries must be addressed in writing within 7 days of the invoice date. 

5. Value Added Tax

List prices shown throughout our catalogue are exclusive of VAT. VAT is added to the invoice total including carriage charges, at rate current at date of invoicing. 

6. Placing/Canceling Orders

Credit card orders can be accepted over the telephone but must be confirmed in writing within 5 days. If confirmation is not received we will assume that the order has been cancelled and cease production. All other orders must be made in writing (by post, fax or email). Confirmations should be clearly marked so that the duplication of orders does not take place. Cancellations cannot be accepted over the telephone, this must be instructed in writing. Where goods differ from standard products and are manufactured to suit your particular requirements, Wybone Ltd cannot accept cancellation of your order and will only accept return of the goods if they are defective and returned within three days of delivery to you. 

7. Export Orders

Pro-forma and Ex-Works basis. 

8. Title of Goods

The seller has a responsibility for insuring the goods until the time when title passes to the purchaser. Wybone Ltd accept orders on the basis that for so long as any amount to be paid for the goods remains owing to Wybone Ltd title to the goods will remain with Wybone Ltd and will not pass to you until Wybone Ltd has received payment in full including any interest due in accordance with paragraph 4. 

9. Delivery

Delivery dates are given in good faith based on information available at the time an order is received. We cannot be held liable for any costs arising from late delivery. Goods shall be deemed to be delivered when handed to the carriers. Special deliveries can be arranged - i.e. AM delivery, Saturday deliveries, booking-in etc (please ask for details). 

10. Damages

Risk of loss and damage to the goods shall pass to you upon delivery. All goods should be unpacked and checked upon receipt. Claims for damage to goods/short delivery must be noted at the time of delivery and notified to Wybone Ltd within three days of delivery to you. Claims for non-delivery of goods must be notified within seven days of the invoice date. 

11. Return of Goods

Faulty goods will be accepted for return within three days of delivery to you if they are returned undamaged. Non-faulty goods will be accepted, entirely at Wybone Ltd's discretion, within one month of delivery to you provided that they are returned in perfect condition and have not been used (especially in hospitals due to the risk of cross infection). Non-faulty returns include those returned as faulty when no fault is found. Where we accept a non-faulty return you will be credited at the selling price less a handling charge of 15% of that price (to cover inspection and repackaging) plus inwards and outwards carriage. Any goods returned to Wybone Ltd which are not in the condition set out above will be rejected and returned to you at your cost. See paragraph 6 for information regarding special products. 

12. Disputes

English law shall determine any disputes arising under these terms and conditions. 

13. Quality Assurance

Wybone Ltd operate their own assurance system where systematic checks are carried out on all products at various stages of production and all goods thoroughly inspected prior to despatch. 

14. Force Majeure

Should despatch or delivery of these products or part of them be delayed or prevented from any cause whatsoever beyond the Company's control or for a reason attributable to the customer or it's customers or agents then at the Company's option, either the contract or any unfulfilled part thereof shall be terminated or the Company may extend the time for delivery until a reasonable period after such cause shall have ceased, in which event the customer shall be responsible for all storage and other costs incurred by the Company in connection therewith. Any such termination shall not prejudice the rights and obligations of either party, which have already then arisen or in respect of any part of the contract already completed.